FAQs

Yes, Grand Parkway Emergency Center is always open, 24 hours a day, every day of the week, even on holidays.
Grand Parkway Emergency Center is a full-serviced Emergency Room capable of diagnosing and treating a full range of illness, injuries, and medical conditions – everything from simple rashes to heart attacks. We also provide trauma care for things like industrial accidents or automobile accidents.
Yes, Grand Parkway Emergency Center can perform most types of laboratory and radiology testing. Our tests are performed on-site and the results are usually available within 15 minutes. We also have state-of-the-art equipment. For example our Radiology Department is equipped with an X-ray machine, bedside Ultrasound machine, and CT scanner. Patients will also receive written radiology reports along with a CD so that they can follow up with primary care physicians or specialists if needed.
At Grand Parkway Emergency Center, we proudly treat people of all ages from infants to elderly adults. Rest assured that we will also go out of our way to make children feel comfortable and at ease.
No, there is no need to make an appointment and we are always open. If you think you may be having a medical emergency please come to Grand Parkway Emergency Center and let us help you. You can also visit us if you are sick or hurt and unable to get an appointment with your regular, primary care physician or simply if you are visiting out of town.
There is no wait at Grand Parkway Emergency Center. Patients are usually seen within minutes and can rest assured that they will be in a pleasant environment that emphasizes comfort and well being.
At Grand Parkway Emergency Center accepts all insurance plans such as Blue Cross/Blue Shield, Aetna, Humana, Cigna, United Health, as well as Medicare or Medicaid.
Yes, Grand Parkway Emergency Center always puts patient medical needs first. A cash-fee plan is also available to help you pay for your visit.
After visiting Grand Parkway Emergency Center, you will be responsible for your emergency room co-pay. This amount is determined by your insurance provider. Grand Parkway Emergency Center accepts cash, check, and all major credit cards. Your ER visit will then be processed by Tyvan Billing, our billing company, and will be sent to your insurance company. We accept “in-network” benefits, even though your insurance company may be classified as “out of network.” All insurance provider are required by Texas guidelines to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires insurance providers to pay for your emergency care, regardless of whether the emergency room is considered in-network or out-of-network. This is in accordance with State of Texas empowering individuals to use a “prudent layperson standard” when deciding what constitutes an “emergency.” By state law your insurance provider is required to reimbursed you for emergency room visits. If your insurance company fails or refuses to reimburse you for your emergency room visit, you can file a complaint with the Texas Department of Insurance. For more information about the Texas Department of Insurance, please visit http://www.tdi.state.tx.us.
Emergency rooms like Grand Parkway Emergency Center are always open, 24 hours a day every day of the year. By contrast urgent care clinics are often only open 8-12 hours a day. Emergency Rooms are also equipped with specialized laboratory testing and radiology equipment; whereas, urgent care clinics typically have limited laboratory and radiology testing. Another major difference is that emergency rooms are staffed with board-certified emergency physicians and highly trained ER registered nurses; whereas, urgent care clinics may employ mid-level healthcare workers such as physician’s assistants or nurse practitioners.